Industry Work
Customer Support Desk Technician September 2020 - Present
BEANCUBE JAPAN INC
Kanagawa, Japan
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• Used basic SQL statements to organize/troubleshoot/retrieve data from multiple databases
• Edited and created basic stored procedures
• Supported customers with their use of Infor Warehouse Management System (WMS)
• Managed customer inquiries and program errors through Redmine
• Provided customer service in Japanese and English, both via email and telephone
• Created necessary in-house and client-based FAQs in Japanese and English
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Training Lead & IT Operational Assistant July 2019 - July 2020
Atos, Tokyo 2020 Olympic & Paralympic Games
Tokyo, Japan
• Promoted to become a trainer on the general use of IT Service Management (ITSM)
• Plan monthly training schedules to ensure training demands are met
• Create monthly report on training statistics and KPIs
• Manage changes to training requirements related to roles
• Oversee accreditation procurement for the Tokyo 2020 Games
• Suggest and implement changes to shift and role requirements on demand
• Train and oversee two new IT Operational Assistants
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Service Department Supervisor November 2018 - April 2019
The Greener Grocer (Maroubra)
Sydney, Australia
• Opened/closed store and prepared tills accordingly
• Assisted in the recruitment process and trained new service employees
• Managed team's well-being, productivity, and skills
• Price and re-stock meat and seafood items
• Handle any refunds, returns, and customer complaints
Sales and Photography Assistant April 2018 - February 2019
Magic Memories
Sydney, Australia
• Provide excellent service in engaging with customers to take and buy photos
• Work at various attractions such as Madame Tussauds Sydney, Sydney Wildlife Zoo, Sydney Eye Tower, and Sydney Opera House to help with operations
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Retail & Stylist Assistant August 2017 - October 2018
Gramercy Couture
Sydney, Australia
• Provided customer service and retail hospitality
• Handled cash register and EFTPOS
• Other retail duties: opening and closing store, stocking racks, steaming necessary items, dressing mannequins, and general cleaning of shop
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Secretary Intern November - December 2013
Ruamrudee International School
Bangkok, Thailand
• Organised the sixtieth anniversary gala and charity dinner for RIS
• Handled reception duties in the School Advancement Office such as answering phones, setting up meetings, and filing.
• Demonstrated flexibility working under pressure, deadlines and preferences of School Advancement personnel
• Supervised incoming money for payments and donations to appropriate bank accounts