Industry Work
IT Consultant and System Analyst July 2024 - Present
BEANCUBE BV
Amsterdam, Netherlands
IT Consultant September 2020 - Present
BEANCUBE JAPAN INC
Kanagawa, Japan
• Use basic SQL statements to organize/troubleshoot/retrieve data from multiple databases
• Edit and created basic stored procedures
• Support customers with their use of Infor Warehouse Management System (WMS)
• Manage customer inquiries and program errors through Redmine
• Provide customer service in Japanese and English, both via email and telephone
• Create necessary in-house and client-based FAQs in Japanese and English
Training Lead & IT Operational Assistant July 2019 - July 2020
Atos, Tokyo 2020 Olympic & Paralympic Games
Tokyo, Japan
• Promoted to become a trainer on the general use of IT Service Management (ITSM)
• Plan monthly training schedules to ensure training demands are met
• Create monthly report on training statistics and KPIs
• Manage changes to training requirements related to roles
• Oversee accreditation procurement for the Tokyo 2020 Games
• Suggest and implement changes to shift and role requirements on demand
• Train and oversee two new IT Operational Assistants
Sales and Service Department Supervisor November 2018 - April 2019
The Greener Grocer (Maroubra)
Sydney, Australia
• Assist in the recruitment process and trained new service employees
• Manage team's well-being, productivity, and skills
• Handle any refunds, returns, and customer complaints
Sales and Photography Assistant April 2018 - February 2019
Magic Memories
Sydney, Australia
• Provide excellent service in welcoming customers, taking/selling photos, and guiding through the venue
• Stationed at various attractions such as Madame Tussauds Sydney, Sydney Wildlife Zoo, Sydney Eye Tower, and Sydney Opera House
Sales and Stylist Assistant August 2017 - October 2018
Gramercy Couture
Sydney, Australia
• Provide customer service and retail hospitality
• Handle cash register and EFTPOS
• Other retail duties: opening and closing store, stocking racks, steaming necessary items, dressing mannequins, and general cleaning of shop